As part of our ongoing efforts to develop Valued Relationships and provide Trusted Solutions, we have developed Service Promises which describe how we will conduct business with our members.

We Promise

• to make it easy to do business with us.
• to treat you as an honored member.
• to maintain the privacy of your account information.
• to take ownership of your request.
• to respond to your request in a timely manner.
• to listen to your needs and suggest solutions that will improve your financial life.
• to show our appreciation for allowing us to serve you.

We are committed to fulfilling these promises to you as a valued member of our credit union. If you would like to let us know how we are doing, leave a comment or send us an e-mail at dept.busdev@fcfcu.com.