Michael Hostetler is the E-Commerce and Market Research Manager for the credit union. He has been with Financial Center since June 2005. Michael's main responsibilities with the credit union involve database research, blogging, social media marketing, and e-commerce.
Michael is a graduate of Indiana University where he earned his Bachelors degree in Business Administration with a concentration in Marketing.
He is a proud member of the Indiana University and Kelley School of Business Alumni Associations. He volunteers as an alumni student recruiter for IU. He is a member of Ignite - Innovation for Indiana's Credit Unions, an organization that promotes and develops new products and ideas for the credit union industry in Indiana. In 2009, Michael was awarded the Emerging Leadership Award from the Indiana Credit Union League.
Michael resides in Fishers, Indiana with his wife Katie and his infant son Landon.
Our Credit Union's name has recently been utilized for fraudulent purposes. If you have received a letter recently from Infiniti Research Group or Lightspeed Research Inc. indicating that you've been selected as a Customer Service Evaluator in your area, along with an accompanying cashier's check (purportedly from Finance Center Federal Credit Union) and a request to wire money through Western Union - do not attempt to cash or deposit this check or wire any money. We are currently working with the appropriate authorities on this situation. If you have encountered this fraud, please contact our Credit Union at 317.916.7700 or 800.473.2328 or by email at fraud@fcfcu.com.
The Credit Union's upgrade process to the online banking BillPayer system is complete and is now available to use.
Recurring payments to payees will not be visible until Midnight on Tuesday. Do not add a new recurring payment to your payee if a payment was set up previously. Adding a new recurring payment may result in duplicate payments to your payee. Recurring payments will appear normally on September 1st.
Online banking and BillPayer will be unavailable on August 31st beginning at 9 am for significant upgrades and improvements to the BillPayer service. We apologize for this inconvenience. If you have questions or require assistance during this time period, please contact Member Services at 317.916.7700 or 800.473.2328.
On September 1st, Financial Center will be making significant upgrades and improvements to its BillPayer service in online banking. Members will find a new appearance and interface for BillPayer that will make paying your bills online easier than ever.
One important change is how payments will be processed after September 1st in BillPayer. Previously you may have scheduled your payment a certain period of time before it was due to allow sufficient time for it to be delivered on or before its due date.
Now, the pay date that you designate for your bills will be the date that you want the payee to receive your payment. When scheduling your payment, BillPayer will give you the next available date you can send a payment to your payee. You will also have the ability to schedule future or recurring payments.
If you have questions, please contact Member Services at 317.916.7700 or 800.473.2328.
On September 1st, Financial Center will be making significant upgrades and improvements to its BillPayer service in online banking. Members will find a new appearance and interface for BillPayer that will make paying your bills online easier than ever.
Here are some of the improvements you’ll see starting September 1st.
See it all at a glance. The new Payment Center lets you make payments, view pending payments, recent payments, and bill reminders all on one screen.
Search for vendors. Add a new vendor by typing the company name, mailing address, or phone number. Simply enter your account number and add your bills to be paid.
Schedule payments by the due date. Enter the date you would like the vendor to receive your payment, and we will take care of the rest.
Keep your money longer. Your money will remain in your account until the day you select the payment to be made to your vendor.
Set up reminders. Never make a late payment again! When you set up email reminders, you’ll receive a message telling you when your payment is due.
Make recurring payments. No more hassle of paying the same bill for the same amount each month. Set up a recurring payment once and have your bill paid each month automatically.
Receive your bills electronically. Participating vendors allow you to receive your bill electronically through BillPayer rather than through the mail.
Beware of a fraudulent email message being sent from support@fcfcu.com. The message states that we have temporarily prevented access to your account and asks that you run a file attached to the email.
This is a fraudulent message and should be ignored. Financial Center will never contact you via email phone, or text message for any confidential information.
If you receive this message, please forward it to fraud@fcfcu.com.
We apologize for this inconvenience. Please contact Member Services at 317.916.7700 or 800.473.2328 if you have additional questions.
It's a question that comes up often when I tell people that I work at (and do my banking) at a credit union. The Huffington Post offered a great description of what credit unions are in a recent article.
"A credit union is a friendly, 'not-for-profit,' financial institution that is comprised of members only. Credit unions offer special deals to its members, unlike 'for profit,' big-name banks. Any profit made by the credit union is directed back to members via higher interest rates on savings/checking accounts and lower interest rates on credit cards and loans, unlike a commercial bank, which constantly thinks of new ways to increase its revenue for shareholders via methods such as customer fees."
Consumers are receiving fraudulent text messages from notice@fcfcu.com. The message states that your card will be shut down without further action and you are directed to call to 508.409.6149.
This is a fraudulent message and should be ignored. Financial Center will never contact you via email, phone, or text message for any confidential information.
If you receive this text message, please send the number that contacted you to fraud@fcfcu.com.
We apologize for this inconvenience. Please contact Member Services at 317.916.7700 or 800.473.2328 if you have additional questions.
The National Association of Federal Credit Unions (NAFCU) named Susan Ward, Senior Vice President/Chief Operating Officer of Financial Center the 2010 Professional of the Year recipient. NAFCU’s Annual Awards Competition honors and rewards the credit union community’s best performers. NAFCU selected the winner from federal credit union employees who demonstrated professionalism, commitment to the members and credit union community, staff morale, achievements and innovations, and commitment to continued education.
Members may experience intermittent ATM outages at Financial Center ATMs on Saturday, July 17th from 1 pm to 4 pm. We apologize for this inconvenience. A list of additional ATMs that Financial Center members may be able to use for free can be found at http://www.fcfcu.com/Pages/FindATM.aspx.
All Financial Center locations will be closed on Monday, July 5th to observe Independence Day. Members may access their accounts through online banking at www.fcfcu.com or through our bank by phone service by calling 317.916.7700 or 800.473.2328.
Effective July 1, 2010, for new accounts and prior to August 15, 2010, for existing accounts, federal regulations require members who are eligible for Overdraft Services to opt-in to the program in order to be covered even if they have been covered in the past.
What does Overdraft Services cover? Overdraft Services covers your everyday debit card transactions and ATM withdrawals even if you have insufficient funds in your account. Overdraft Services allows you to complete your transaction and purchase items that you need such as groceries or gas when you may have insufficient funds in your account. Overdraft Services is available when you need it the most when emergency situations arise and you do not have sufficient money in your account.
How much does Overdraft Services cost? If you overdraw your account through an everyday debit card transaction or ATM withdrawal, Financial Center will charge you a $33 fee to authorize the transaction. This fee will be assessed each time you use your debit card or make a withdrawal from an ATM until you have sufficient funds in your account to cover the transaction. We only charge a fee when you utilize Overdraft Services. It is free to opt-in for this service, and the service is free even if you never use it.
Please tell us if you want to keep this convenient coverage on your account for everyday debit card transactions and ATM withdrawals. If you do not opt-in to Overdraft Services and there are insufficient funds to cover a transaction when you need it, Financial Center will not authorize the transaction after August 15, 2010.
If you choose to opt-in to Overdraft Services, these transactions will continue to be covered.
Click here to either opt-in or opt-out of Overdraft Services from Financial Center. Your response is needed by July 1, 2010.
If you have further questions, contact your Indianapolis credit union at 317.916.7700 or 800.473.2328 or visit any Center location.
Indianapolis credit union Financial Center has partnered with Samaritan's Feet; an international humanitarian organization focused on providing new athletic shoes to children in need. All Center locations will be collecting new children's athletic shoes and donations through July 17th.
Financial Center will donate a new pair of shoes for each checking account opened until July 17th. Shoes and monetary donations can be made in any Center location; in addition, monetary donations can be made through Secure Message within Financial Center Online.
To donate through Secure Message, type SHOES in the subject line of your message. In your message, indicate how much money you would like to donate and whether you would like it deducted from your savings or checking account.
You can also help by texting SHOES to 85944 to make a $5 donation to Samaritan's Feet.
All shoes and monetary donations will be used to support children in Central Indiana.
Help your local credit union help children in need. Donate today!
My son is 18 months old. One of our recent parenting challenges has been switching Landon from bottles to sippy cups. He was very attached to his bottle. We were worried that it wouldn't go well, and it was difficult to commit to making the switch.
To our surprise, Landon has done well. After explaining to him that bottles were for babies, he understood that using a cup was part of becoming a "big boy". It was hard, but it was time to make the change.
It's kind of like switching from an Indianapolis bank to an Indianapolis credit union.
Sure, there are challenges to switching financial institutions and many things that have to get done. Financial Center, our Indianapolis credit union, can help make the switch to our institution easy and pain free.
With our online switch kit, we can help you close your account with your current Indianapolis bank, change your direct deposit and any automatic withdrawals you may have set up. Our staff is also available to help you switch. Give us a call at 317.916.7700 or visit any of our Indianapolis credit union locations.
The Wall Street Journal recently touted the advantages of joining a local credit union. Favorable rates on auto loans, credit cards, and mortgages are some of the reasons why consumers are making the switch.
An Indianapolis credit union such as Financial Center also offers better rates on deposits like our Reward Checking product which pays 3.01% APY if you meet the account requirements each month.
Are Credit Unions a better bet than banks? You decide.
Each time that you use your Financial Center debit or credit card, a merchant is paid immediately and your Indianapolis credit union receives interchange. Interchange helps pay the cost of many local credit union services such as reissuing cards compromised by a merchant data breach and supplying a contact center that is available when your debit or credit card is lost or stolen.
The United States Senate passed a financial reform bill that included provisions that would make changes to this card payment and interchange system. If you have a Financial Center debit or credit card, interchange supports the program that you depend on. If interchange is reduced and changes were made that hindered the ability for Financial Center to adequately support the program, then you may end up paying more to use your debit or credit card.
Furthermore, this legislation may allow merchants and retailers to discriminate against which debit cards they accept. Merchants and retailers may reject your debit card, regardless of what financial institution you belong to.
Effective July 1, 2010, for new accounts and prior to August 15, 2010, for existing accounts, federal regulations require members who are eligible for Overdraft Services to opt-in to the program in order to be covered even if they have been covered in the past.
What does Overdraft Services cover? Overdraft Services covers your everyday debit card transactions and ATM withdrawals even if you have insufficient funds in your account. Overdraft Services allows you to complete your transaction and purchase items that you need such as groceries or gas when you may have insufficient funds in your account. Overdraft Services is available when you need it the most when emergency situations arise and you do not have sufficient money in your account.
How much does Overdraft Services cost? If you overdraw your account through an everyday debit card transaction or ATM withdrawal, Financial Center will charge you a $33 fee to authorize the transaction. This fee will be assessed each time you use your debit card or make a withdrawal from an ATM until you have sufficient funds in your account to cover the transaction. We only charge a fee when you utilize Overdraft Services. It is free to opt-in for this service, and the service is free even if you never use it.
Please tell us if you want to keep this convenient coverage on your account for everyday debit card transactions and ATM withdrawals. If you do not opt-in to Overdraft Services and there are insufficient funds to cover a transaction when you need it, Financial Center will not authorize the transaction after August 15, 2010.
If you choose to opt-in to Overdraft Services, these transactions will continue to be covered.
Click here to either opt-in or opt-out of Overdraft Services from Financial Center. Your response is needed by July 1, 2010.
If you have further questions, contact your Indianapolis credit union at 317.916.7700 or 800.473.2328 or visit any Center location.
Michael Hostetler is the E-Commerce and Market Research Manager for the credit union. He has been with Financial Center since June 2005. Michael's main responsibilities with the credit union involve database research, blogging, social media marketing, and e-commerce. 
The National Association of Federal Credit Unions (NAFCU) named Susan Ward, Senior Vice President/Chief Operating Officer of Financial Center the 2010 Professional of the Year recipient. NAFCU’s Annual Awards Competition honors and rewards the credit union community’s best performers. NAFCU selected the winner from federal credit union employees who demonstrated professionalism, commitment to the members and credit union community, staff morale, achievements and innovations, and commitment to continued education.
Indianapolis credit union Financial Center has partnered with 
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